Most questions have a clear answer below. If yours isn't here, write to us and we'll reply within a few hours.
We commit to a guaranteed delivery date at checkout. If we miss it, we refund our service fee in full. Approval itself rests with the embassy — visa rejections follow the embassy policy.
All uploads are encrypted in transit and at rest. We only share documents with the embassy handling your visa. You can request deletion any time after delivery.
10 countries today — UAE, Thailand, Singapore, Vietnam, Indonesia, Malaysia, Sri Lanka, UK, Schengen (26 countries) and USA. More on the way.
As fast as 12–24 hours for Sri Lanka and Indonesia. Consular visas like UK/US/Schengen need 15+ working days because of embassy biometrics.
We refund our service fee. Government fees follow the embassy's rejection policy — most are non-refundable.
Yes, add travellers on the Travellers step. We charge our service fee once; government fees are per-traveller.